Delivery and Return Policy
1. Delivery Policy
1.1. Service Delivery
All services provided by imgai.org are delivered digitally. No physical products will be shipped. Upon successful payment, access to the purchased AI-powered visual creation services will be granted to the Customer.
1.2. Delivery Timeframe
The delivery of the services is typically immediate upon successful payment. However, if any delay occurs due to technical issues, the Customer will be notified via email.
1.3. Access to Services
The Customer will receive instructions on how to access and use the services via the email provided during the order process.
1.4. Technical Support
In case of any issues accessing the services, the Customer can contact imgai.org's support team at [support email address].
2. Return Policy
2.1. Right of Withdrawal
The Customer has the right to withdraw from the purchase within 14 days without giving any reason, provided the services have not been fully performed or utilized.
2.2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, the Customer must notify imgai.org in writing via email to [withdrawal email address] within the 14-day withdrawal period. The notification should include the order number and the Customer’s details.
2.3. Refund Eligibility
Refunds will only be issued if the services have not been fully performed or used by the Customer. If the services have been accessed or partially used, the right of withdrawal is forfeited.
2.4. Refund Process
Upon receiving the withdrawal notification and confirming that the services have not been used, imgai.org will process the refund within 14 days. The refund will be issued using the same payment method the Customer used to make the original purchase.
2.5. Non-Refundable Items
Custom services or personalized visual creations that have been delivered are non-refundable.
3. Customer Responsibilities
3.1. Accurate Information
The Customer is responsible for providing accurate and complete information during the order process to ensure proper delivery of services.
3.2. Compliance with Terms
The Customer agrees to comply with the terms and conditions of use of the services as specified on the imgai.org website.
4. Contact Information
For any questions or concerns regarding the Delivery and Return Policy, please contact imgai.org at:
Email: info@imgai.org